Kinney Group, Inc.

  • TechOps Support Engineer

    Job Locations US-IN-Indianapolis
    Posted Date 2 weeks ago(1/9/2019 11:10 AM)
    Job ID
    Splunk Tier 1 Support - 110
    Security Clearance Level Required
    No clearance required
  • Overview

    Kinney Group has an opening for a TechOps App Support Engineer position.  This position will work as an integral part of a Splunk support team to test new support tools and provide tier 2 support for add-ons and apps used by Splunk clients. This will include providing feedback to developers highlighting functionality and usability of new tools as well as answering and resolving customer support requests.  Colleagues will have assigned hours between 8am and 7pm and should have flexible availability to meet the growth demands of the team.


    The TechOps App Support Engineer will:

    • Utilize new tools designed to streamline the support process for Splunk.
    • Assess technical issues and provide tier 2 resolutions, or work with SMEs and Developer resources to resolve customer issues.
    • Contribute to the documentation library used by all technicians
    • Expand upon their understanding of Splunk and gain awareness of all of its features.
    • Accurately document all customer interactions and work performed.
    • Asist in the development of Splunk App Support Technician’s skills.

    Desired Skills & Experience

    • A strong attention to detail
    • Strong technical background
    • Experience with troubleshooting and problem diagnosis
    • Excellent communication skills (both oral and written) 
    • Possess the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused
    • Experience in operating in a ticket based support system
    • Some administration experience with either Linux or Microsoft Windows.


    Preferred Skills:

    • Customer Service experience
    • Technical writing experience
    • Knowledge of network infrastructure including firewalls, DNS, syslog servers
    • Knowledge of Windows environment including Active Directory, IIS, Windows server
    • Knowledge of Linux environment including basic command line functions.


    More about Kinney Group:


    Kinney Group is a solutions-oriented professional services consulting firm specializing in automation and analytics to harness the power of IT in the cloud to improve lives. Security is in Kinney Group's DNA, enabling the company to integrate the most advanced automation, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments who serve our customers with an unexpected experience. We specialize in Splunk, AppDynamics, Puppet, and VMware to serve our customers as they journey through digital transformation. 


    Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development.  


    Kinney Group, Inc is an Equal Employment Opportunity employer.


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