Kinney Group, Inc.

  • Service Desk Specialist

    Job Locations US-IN-Crane
    Posted Date 1 week ago(10/10/2018 1:39 PM)
    Job ID
    IT Operations Analytics - 220
    Security Clearance Level Required
  • Overview

    Kinney Group teams support mission-critical needs for our customers. In this role, you will serve as part of an elite team of Engineers dedicated to excellence. We harness the power of IT in the cloud to improve lives and this role will serve as part of a team of Engineering professionals improving naval security at Crane Naval base in Oden, IN.


    As a Service Desk Specialist you will provide IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The successful candidate will provide Tier 1 contact and incident resolution to persons with hardware, software, and application problems in a Windows environment. 



    The Service Desk Specialist responsibilities include:

    • Provide Tier I contact and incident resolution to customers with hardware, software, and application problems
    • Attempt to resolve as many incidents during the first call, or at Tier I
    • Document incident resolution and status in incident database tools (i.e. BMC Remedy)
    • Provide polite and friendly customer service
    • Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers
    • Provide input and update to standard operating procedures
    • Participate in organization change management process

    Desired Skills & Experience

    • Large, enterprise-level IT experience in supporting multiple Operating Systems and environments
    • Comprehensive knowledge of IT service desk requirements and the ability to complete difficult and complex assignments; ability to provide over the phone troubleshooting
    • Experience working with demanding, high ranking customers and staff
    • Experience with ITIL
    • Experience with BMC Remedy IT Service Management software
    • Experience with SolarWinds network monitoring software
    • Experience with account management for M3 and SMART.NEXT messaging system


    • High School diploma/GED and Security+ certification OR Bachelor's degree 
    • 1-3 years experience in Windows environment and/or call center, or service desk experience
    • Working knowledge of computers, printers, laptops, and common Windows applications
    • Currently possess an active TS/SCI security clearance

    More about Kinney Group

    Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives. Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments.


    Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development.  


    Kinney Group, Inc is an Equal Employment Opportunity employer.



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