Kinney Group, Inc.

Mac Support Analyst

Job Locations US-IN-Indianapolis
Posted Date 2 weeks ago(3/8/2018 10:53 AM)
Job ID
IT Operations Analytics - 220
Security Clearance Level Required
Clearable - US citizenship required


The primary mission for the IT Support Analyst is to support the Kinney Colleagues who are located in both Indianapolis & Remote.


The Duties of the IT Support Analyst include but are not limited to:


  • Team Membership
    • Collaborate effectively with the other Engineering, Security & POPS team members
    • Provide input to line management regarding personal development & training
  • Technology Expertise
    • Understand the capabilities of the technologies for which they are a Subject Matter Expert
    • Broad systems and technology expertise including demonstrable expertise in troubleshooting complex issues.
  • Understand the technologies used within our company to identify new usage opportunities.
  • Ensure that company security and process standards are implemented in all support requests
  • Excellent written and verbal communication skills required to present to internal, and external stakeholders.
  • Ability to manage multiple priorities
  • General Can-Do attitude

Desired Skills & Experience

  • MAC OSx, support and Apple Hardware support
  • Networking Fundamentals: IP Addressing and Routing Basics, Network Segmentation, Firewall Basics, Wireless Networking basics
  • Minimum 2 years experience in IT, with demonstrable progressive responsibility.
  • Experience with a ticketing system such as ZenDesk, ServiceNow or other
  • Experience with supporting Telephone systems & PBX systems
  • Experience with supporting Video Conferencing tools such as Skype, Webex
  • Understanding of how to Manage User Accounts in Microsoft Active Directory
  • User account management in email or other systems


Preferred Skills:

  • Networking Expertise: Hands on expertise with routers, switches, firewalls and/or load balancers
  • Understanding of Email concepts (DNS MX records, Spam Filtering concepts)
  • Understanding of DNS concepts (A records, CNAMES)
  • Understanding of Mobile Device Management tools such as Meraki
  • Experience with Microsoft Office 365 Administration
  • Bachelor’s degree in an Information Technology study preferred
  • Excellent written and verbal communication skills
  • Ability to self-prioritize and manage requests from multiple stakeholders


More about Kinney Group:


Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives. Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments.


Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development.  


Kinney Group, Inc is an Equal Employment Opportunity Employer.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.