Kinney Group, Inc.

Splunk App Support Technician

US-IN-Indianapolis
1 month ago
Job ID
2017-1508
Category
Splunk Tier 1 Support - 110
Security Clearance Level Required
No clearance required

Overview

Kinney Group has an opening for a Splunk App Support Technician position.  This position will work as an integral part of a Splunk support team to test new support tools and provide tier 1 support for add-ons and apps used by Splunk clients. This will include providing feedback to developers highlighting functionality and usability of new tools as well as answering and resolving customer support requests.  Colleagues will have assigned hours between 8am and 7pm and should have flexible availability to meet the growth demands of the team.

 

The Splunk Support Technician will:

  • Utilize new tools designed to streamline the support process for Splunk.
  • Assess technical issues and provide tier I resolutions, or escalate the issue to a Splunk App Support Engineer.
  • Contribute to the documentation library used by all technicians
  • Develop an understanding of Splunk and an awareness of all of its basic features.
  • Accurately document all customer interactions and work performed.

Desired Skills & Experience

  • Must have GED or high school diploma
  • A strong attention to detail
  • Strong technical background
  • Knowledge of troubleshooting and problem diagnosis
  • Excellent communication skills (both oral and written) 
  • Have the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused

 

Preferred Skills:

  • Customer Service experience
  • Technical writing experience
  • Beginner knowledge of network infrastructure including firewalls, DNS, syslog servers
  • Beginner knowledge of Windows environment including Active Directory, IIS, Windows server
  • Beginner knowledge of Linux environment including basic command line functions.
  • Experience in operating in a ticket based support system

 

More about Kinney Group:

Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives. Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments.

 

Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development.  

 

Kinney Group, Inc is an Equal Employment Opportunity employer.

 

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