Kinney Group, Inc.

Splunk Support Engineer

US-IN-Indianapolis
5 months ago
Job ID
2017-1491
Category
Splunk Tier 1 Support - 110
Security Clearance Level Required
No clearance required

Overview

Kinney Group has an immediate opening for a Splunk Support Technician position. This position will work as an integral part of a Splunk support team to provide technical support. This will include answering and resolving customer support calls. Colleagues will have assigned hours between 7am and 12 am and should have flexible availability to meet the growth demands of the team. This position includes formal Splunk training and is designed to transition to an Engineering career path as a certified Splunk Architect in Kinney Group’s professional services consulting group.

 

The Splunk Support Technician will:

  • Assess technical issues and provide technical support for multiple enterprise customers at the same time, this may include but is not limited to:
    • Dashboard support
    • Password recovery
    • Log files not saving properly
  • Contribute to the documentation library for all technicians
  • Review documentation to diagnosis issue and act accordingly
  • Develop an understanding of Splunk and all basic functions of the tool
  • Revise existing internal support content
  • Research and develop basic understanding of different systems data
  • Identify and correct problems uncovered by user feedback or subject matter expert recommendations

Desired Skills & Experience

Required Skills and Education:

  • Bachelors Degree in Computer Science or Informatics
  • 1+ years experience working in a technical support role; education, application and/or call center experience may be substituted
  • Working knowledge of Redhat Linux
  • Excellent with time management, multi-tasking, and organizational skills
  • Beginner knowledge of troubleshooting and problem diagnosis’
  • Beginner understanding of information security concepts
  • Review documentation to diagnosis issue and act accordingly
  • Have the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused

Preferred Skills:

  • Technical writing experience
  • Understanding of how Compute, Storage and Networking interact in a enterprise environment
  • Beginner knowledge of network infrastructure including firewalls, DNS, syslog servers
  • Beginner knowledge of Windows environment including Active Directory, IIS, Windows server
  • Linux+, Security+, network+ knowledge and certifications
  • Experience in operating in a ticket based support system

 

More about Kinney Group

 

Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives. Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments.

 

Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development.  

 

Kinney Group, Inc is an Equal Employment Opportunity employer.

 

 

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